RETURN POLICY
We offer you 14 days to make a return, including products on sale. he product must be in its original packaging, unused and in perfect condition for resale. The product must be returned intact in its original packaging. If the product is returned after the proscribed date, incomplete or damaged, the refund may be refused, and the product will be returned to you at your expense. However, ALL accessories (INCLUDING INSOLES) are final sale. Your return will be processed within 5 business days after we receive your package. You will receive an email when the refund is issued.
A PREPAID RETURN LABEL IS INCLUDED IN ONE OF THE BOXES.
1. Pack the box in a bag and affix the return label to the bag. Repacking fees of $10.00 will be added if the box is not properly wrapped or if tape or the label is applied directly to the box.
2. Identify the courier:
- PUROLATOR: You can either call Purolator at 1-888-744-7123 to schedule a pick up of your package or bring it to a Purolator office.
- GLS: Call 1-888-463-4266 to schedule a pick up of your package.
- UPS: Bring your package to a UPS office.
- CANPAR: Visit www.canpar.com/en/shipping/returns.htm to schedule a pick up of your package.
A fee of 12$ + taxes will be deducted from the refund for the provinces of Ontario and Quebec.
*For the following administrative regions: Saguenay-Lac-St-Jean, Bas-Saint-Laurent, Côte-Nord, Nord-Du-Québec, Gaspésie, Îles-de-la-Madeleine and the following provinces; Alberta, Manitoba, Saskatchewan, British Columbia, Prince Edward Island, Nova Scotia and New Brunswick, a fee of $20 + taxes will be deducted from the refund.
For the province of Newfoundland and Labrador, a fee of $30 + tax will be deducted from the refund.
Return shipping charges are non-refundable unless the return is due to a shipping error or a defect that has been reported within 14 days.
Important: When the package is not claimed from our delivery partners or when a package is returned to us because an incorrect delivery address was entered, the cost of shipping and return will be deducted from the refund.
GATINEAU / OTTAWA REGION ONLY: Please bring your return to one of our stores (free) Chaussures Le Pacha stores in Gatineau and Ottawa | Chaussures Le Pacha or contact us at info@chaussureslepacha.ca to obtain a return label (12$ + tx).
