RETURN POLICY

We offer you 14 days to make a return, including products on sale. However, ALL accessories (INCLUDING INSOLES) are final sale. Your return will be processed within 5 business days after we receive your package. You will receive an email when the refund is issued.

A PREPAID RETURN LABEL IS INCLUDED IN ONE OF THE BOXES.

To make a return :

1. Pack the box in a bag and affix the return label to the bag. Repacking fees of $10.00 will be added if the box is not properly wrapped or if tape or the label is applied directly to the box .

2. Identify the courier:

A flat fee of $12 + taxes will be deducted from the refund for the provinces of Quebec* and Ontario. 

*For the following administrative regions: Saguenay-Lac-St-Jean, Bas-Saint-Laurent, Côte-Nord, Nord-Du-Québec, Gaspésie, Îles-de-la-Madeleine and the following provinces; Alberta, Manitoba, Saskatchewan, British Columbia, Prince Edward Island, Nova Scotia and New Brunswick, a fee of $20 + taxes will be deducted from the refund.

For the province of Newfoundland and Labrador, a fee of $30 + tax will be deducted from the refund.

Return shipping charges are non-refundable unless the return is due to a shipping error or a defect that has been reported within 14 days.

Important: When the package is not claimed from our delivery partners or when a package is returned to us because an incorrect delivery address was entered, the cost of shipping and return will be deducted from the refund.

GATINEAU / OTTAWA REGION ONLY: Please bring your return to one of our stores Chaussures Le Pacha stores in Gatineau and Ottawa | Chaussures Le Pacha or contact us at info@chaussureslepacha.ca to obtain a return label.