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FAQ

Delivery and Order Tracking

How can I track my order?

After placing an order, you will receive a confirmation email with an order number. For any questions, do not hesitate to contact our customer service by email at info@chaussureslepacha.ca

How to cancel/change my order?

After placing an order, you cannot modify or cancel. However, if you are not satisfied with your purchase, you can return the parcel. Visit our Terms and Conditions page for return conditions and how to do it.

Do you ship internationally?

We only ship to Canada at the moment!

How soon will I receive my order?

Standard deliveries are shipped from 5 to 7 working days.

For deliveries to remote areas, the time will be longer.

Returns and Refunds

Can I return my order?

If you are not completely satisfied, you can return your items within 14 days from the date of purchase for regular price and sale items. Visit our Terms and Conditions for return conditions and how to do it.

How long does the refund take?

Once we take delivery of your item, you will receive your refund within 14 days. We need to inspect the return before making any refund.

Payments

How do you secure my personal information?

CHAUSSURES LE PACHA INC. use the Desjardins online payment solution that is complete and safe.

Which payment methods are accepted?

CHAUSSURES LE PACHA INC. accepts Visa, MasterCard and American Express (only credit cards issued in Canada).

Other

Do you apply taxes on orders?

Our products on chaussureslepacha.com are taxable. These sales taxes are calculated according to the province of Quebec. Shipping fees are also taxable. In case of refund, we will also refund the fees you paid. However, the shipping charges are not refundable.

How do the sizes work?

The sizes on our website are the same as those presented in our 3 stores. We use the US system.

Here is the correspondence of sizes women:

35

=

5

36

=

5.5-6

37

=

6.5-7

38

=

7.5-8

39

=

8.5-9

40

=

9.5

41

=

10-10.5

Here is the correspondence of sizes men:

40

=

7-7.5

41

=

8-8.5

42

=

9

43

=

9.5-10

44

=

10.5

45

=

11-11.5

46

=

12-12.5

47

=

13

Here is the correspondence of sizes kids:

18

=

3-3.5

19

=

4-4.5

20

=

5

21

=

5.5

22

=

6-6.5

23

=

7

24

=

8